WASHINGTON (BRAIN) — Woom is recalling about 2,500 bikes because of crankset "fatigue fractures." There have been five reports of the crank breaking, including one report of an injury.
Models affected are the OFF 5, OFF AIR 5, OFF 6, OFF AIR 6 (model years 2019 to 2020), and ORIGINAL 6 (model years 2016 to 2020). The bikes are designed for kids between the ages of 10 and 14. "Woom" is displayed on the downtube in white letters. Original 6 bikes were sold in red, green, blue, purple, and yellow. The OFF mountain bikes were available in black frames with silver forks.
Consumers should stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset.
An online crank checker tool is available to determine if a bike is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a mechanic at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted by woom.
Bikes were sold exclusively by woom online from September 2016 through October 2020 for between $500 and $900.
More information: Woom Bikes recall page | CPSC recall page.
