Tempe, AZ – Pivot Cycles is setting a new benchmark for customer care and product support with the introduction of the Pivot Premier Lifetime Warranty and Courtesy Bearing Replacement Program. These initiatives reflect Pivot's commitment to delivering industry-leading performance and peace of mind for riders the world over.
Pivot Premier Lifetime Warranty
Effective for bikes sold on or after January 1, 2024, the Pivot Premier Lifetime Warranty offers lifetime coverage on frames for the original owner. This warranty covers defects in materials and workmanship, providing long-term confidence in every ride.
To qualify, bikes must be registered within 30 days of purchase or by April 1, 2025, whichever comes later. Bikes purchased and registered in 2024 are automatically enrolled for lifetime coverage. Bikes that are not registered will retain a 3-year frame warranty, but registration unlocks the full benefits of lifetime protection.
Courtesy Bearing Replacement Program
As part of our dedication to durability and performance, Pivot Cycles is excited to offer lifetime replacement for frame linkage bearings. While Pivot’s precision-engineered bearings are designed to last, this program ensures riders are covered in the rare instance a replacement is needed.
The Courtesy Bearing Replacement Program IS NOT a warranty. Customers are responsible for labor costs associated with bearing replacement; however, resources and guides for DIY replacement are available in the Pivot Pro Garage.
"At Pivot Cycles, we’re proud to introduce the Pivot Premiere Lifetime Warranty. This program underscores our confidence in the exceptional quality of our bikes and our commitment to our riders,” said Bryan Mason, President of Pivot Cycles. " With lifetime coverage and courtesy bearing replacements, we’re ensuring that every Pivot rider can enjoy the ride of a lifetime with peace of mind, knowing we’re here to support them for the long haul."
How to Register: To ensure your bike is covered under the Pivot Premier Lifetime Warranty and eligible for the Courtesy Bearing Replacement Program, visit our website and complete the registration process.
