Formerly known as BikeBookings, cykelOS launched in the first quarter of 2019, and has expanded its range of bike industry-specific products to include rental, workshop and custom iOS & Android app solutions, all connected via their free CRM.
Since launching their initial product, BikeBookings, in 2016, this rapidly growing company has processed more than $25m worth of service revenue via their innovative service platform.
Kristen Britz, Co-Founder:“We have received lots of support and feedback from the industry appreciating our efforts in creating industry-specific software. After 2 years of us providing a highly regarded workshop solution, our customers started asking us if we could create a rental solution based on the same user experience. We promptly delivered this solution, realising there is significant scope for other innovations. The bike industry is underserved with software solutions designed for its unique requirements.
This year we launched cykelRENTAL as well as cykelSHOPAPPS, which helps you engage with your customers via events, shop rides and group conversations, boosting community engagement. We give bike shops the tools to capitalise on this engagement by enabling them to post announcements (new releases, sales etc) and we also offer targeted push notifications. We let the cyclists and app users determine what they want to hear about and only send notifications to users on the list for that specific broadcast.”
cykelOS, cykelRENTAL, cykelSHOPAPPS and cykelWORKSHOP (formerly BikeBookings) all link seamlessly with each other and the CRM. cykelOS has a built-in SMS and email tool, integrating with LightSpeed, Bike Index & SmartEtailing and the team are working with Specialized, Ascend, Service Reign, Shopify and others to further integrate and expand the API for a more connected environment.
Britz continues: “We plan to expand our integrations in the future and make our open API available to all our customers, allowing them to integrate extensively with applications not currently on our list. I believe that integration between solutions leads to greater benefits for shops. The more opportunity for synchronisation and deeper data learning will empower retailers to make even better decisions on how they manage their business.”
Shops have flexibility over which solutions they use with cykelOS offering a 5% discount for 2 products and 10% off if all are selected.
Pricing is simple. Each module is $50/month all inclusive, there is no limit on the amount of SMS’s sent or received, users, inventory items, rental items or transactions. BRAIN readers can use discount code BRAIN10 for a further 10% on the above pricing.
cykelOS’ co-founders Kristen Britz (Perth, Australia) and David Book (San Francisco, USA) work closely with shops and are upgrading the solution continuously to get the right fit for most shops. cykelOS’ biggest customer is a group of 46 stores in Australia called 99 Bikes. Kristen and David split their time between Australia and the US to ensure the solution covers most international needs, and cykelOS has customers across 10 countries now. https://cykelos.com
