Berlin (February 28, 2019). Stefan Saalfeld (46) was appointed head of Customer Service at Brose Antriebstechnik in Berlin at the beginning of the year. In this position, he is responsible for further expanding the global service network and developing customer-centric service processes. At the same time, Saalfeld will push ahead with qualification initiatives for dealers and the worldwide rollout of the digital Brose Service tool.
"Stefan Saalfeld brings extensive experience to his area of responsibility. In his previous leadership positions, he was successful in building and expanding service structures – at both the retail and consumer level," says Dr. Joachim Volland, head of Brose Antriebstechnik. "Mr. Saalfeld comes from the media sector, which is no less complex than drive technology. He has a strong affinity for technology and is also a passionate cyclist and mountain biker."
Brose Antriebstechnik is planning numerous service initiatives. Since the start of the year, Brose has conducted 18 one-day courses for dealers and service employees. The most important topic covered during the trainings was the Service Tool, which in future will enable workshops and dealers to perform quick, precise diagnostics on Brose drives. Additional course content included all of the drives in the product family Brose Drive. Successful participation in this training course certifies dealers and service partners to perform diagnostics and maintenance on Brose e-bike drives.
About Brose Antriebstechnik
Brose supplies the automotive industry with around 200 million electric motors every year. The family business has transferred its extensive knowledge of drive systems to the e-bike segment. Brose engineers have developed an innovative drive concept for electric bicycles, which has been produced in Berlin since 2014.The mid drive can be completely integrated into the bicycle frame and delivers a natural riding feeling. E-bikes with the Brose system have been available since 2015. All Brose drives are "Made in Germany": around 50employees develop and produce the drives at the e-bike competence centre in Berlin. More than 30 manufacturers worldwide already trust in Brose e-bike drives.
