NEWBURY PARK, CA (BRAIN)—Giant Bicycle retailers who order products online are finding significant improvements in ordering and determining inventory availability via Giant’s new dealer Web site called the “G-Store.”
For the past few months at Giant a team of more than a dozen employees from three countries has been working to upgrade the company’s comprehensive business management software to the latest version of Microsoft Dynamics AX. That software, which greatly enhances Giant’s internal ordering platform, is the backbone for the new Giant dealer ordering Web site.
Once logged into the G-Store, a Giant retailer immediately discovers improvements in speed of ordering as well as availability of inventory. “I appreciate being able to see actual unit inventory and groups of like items rather than having to pull up each item individually,” Giant dealer Dan Negley, owner of Breakaway Cycling in Delaware, OH, said of the new G-Store. “I do probably 90 percent of our orders online and my employees use the internet often throughout the day to check inventory and prices. The biggest advantage for us [with the G-Store] is that we can do orders without having to call someone and possibly leave a voicemail or wait for a call back. We know immediately if the item is in stock.”
In the past, Giant retailers had two different online ordering Web sites to use. But the new G-Store portal provides a single solution with enormously improved integration to Giant’s internal ordering platform. The Giant product catalog has been restructured for better accessibility on the G-Store. With just one click dealers can show or hide prices of items, making the G-Store another important tool for Giant retailers to use with consumers. Retailers also have improved control over who has login permission at their shops, and they have access to invoices and account statements.
The Giant upgrade team is made up of staff from the United States, Taiwan and the Netherlands. Some foreign team members moved to the U.S. while working to complete the upgrade.
“From the moment they log on to the G-Store, Giant retailers will appreciate the team’s hard work,” said Giant general manager Elysa Walk. “They’ll be able to order easier and quicker with confidence in our inventory and costs.”
She added, “They’ll get off their computers quicker, too, to spend more time running their stores.”
Giant retailers should contact their account executive or inside sales rep for log on information to Giant’s new G-Store.
