Beeline Connect Releases Streamlined Warranty Process To Better Support Retailers With Launch Partners Aventon, Priority and Rad Power Bikes
Los Gatos, Calif., (Feb 13, 2024) – Beeline Connect, the leading provider of innovative software solutions for the bicycle industry, has developed a new warranty program to better streamline a Brand's warranty support for its customers as well as make the process more efficient and trackable for its dealers and service centers.
"Product guarantees and ongoing support is top of mind for customers when purchasing an ebike," said Rad Power Bikes' Senior Manager of Customer Operations, Luke Staver. "In the rare cases that our customer has an issue, we want the experience to be as seamless as possible and work in collaboration with our 1,000 service centers with speedy response times and fair compensation for their work."
The Beeline Connect platform had previously provided warranty request functionality for retailers assembling new bicycles through its Fulfillment Program which is integrated with dozens of Brand's ecommerce websites. The new Warranty Program expands on the proven flow and now provides the same tools to support warranties for customers who have already taken delivery of their bikes.
"We have been an Aventon retailer for three years now and have rolled along with all of the changes that their growth-cycle has presented. The warranty and parts replacement side of their business used to create challenges for our business, our staff and, ultimately, our customers." said Angela Wright, owner of the five locations Bingham Cyclery. "By working with Beeline, Aventon's new warranty process has made it easy for our staff to submit issues and know that we'll be supported, including being paid on time and every time for the work we perform. Just as it always has been with Beeline--they continue to make running our business easier."
In addition to managing warranties submitted by the Retailer, the Beeline Connect's Warranty Program also allows the Brand to create a pre-approved warranty service for customers, email the customer a scheduling link thereby allowing the customer to choose the local dealer and the drop off date that best fits their schedule through a custom map scheduling flow, without any manual back and forth communication. Brands have estimated this feature will allow a single customer service agent to accomplish the work previously requiring four times the staff by eliminating the manual coordination of scheduling and payment between the customer and dealer.
About Beeline Connect
Beeline Connect benefits bicycle brands, and retailers by aligning their sales strategy and user experience through an omni-channel strategy of web presence with in-market support throughout US and Canada. Beeline Connect's SaaS platform has facilitated more than 145,000 fulfillments and service appointments for riders buying bicycles, bicycle components or booking online appointments. Beeline Connect's proprietary platform provides plug-and-play solutions and customized integrations for both bicycle retailers and bicycle brands. To learn more about Beeline Connect, please visit beelineconnect.com.
